CUSTOMER SUPPORT
Everything you need to know about your product — from care to warranty. Can't find your answer? Email us — we respond personally. jeff@bevelandbond.com
What makes a high-quality cutting board?
A truly exceptional cutting board starts with premium hardwood and thoughtful construction. End-grain maple is widely regarded as the gold standard for durability and knife-friendliness, while thicker boards tend to provide greater long-term stability and performance over time. Look for tight joinery, a smooth hand-finished surface, and food-safe conditioning treatments rather than synthetic coatings or varnishes. When every detail is carefully considered, the result is a board that performs beautifully for years to come.
What does "end-grain" mean and why does it matter?
End-grain cutting boards are constructed so the ends of the wood fibres face upward — allowing the knife edge to glide between the fibres rather than cutting directly across them. This helps reduce stress on both the blade and the board during everyday use.
Because of this construction, end-grain boards are widely valued for their durability, knife-friendly surface, and ability to minimize the visible appearance of wear over time. They also develop a distinctive mosaic-like wood pattern that gives each board unique character as it ages.
Is the board made in the USA?
Yes — every Bevel & Bond cutting board is proudly made in the USA using premium domestic hardwoods. Each board is crafted by skilled American woodworkers with close attention to construction, finishing, and long-term quality. By manufacturing exclusively in the United States, we’re able to maintain a higher level of consistency, craftsmanship, and quality control in every board we produce.
Is the board food-safe and non-toxic?
Yes. Every Bevel & Bond cutting board is made using food-safe, FDA-compliant adhesives and finished with food-grade mineral oil that is odorless, tasteless, and safe for everyday food preparation. We never use varnishes, lacquers, or synthetic sealants on any food-contact surface.
Does the board come with rubber feet?
Yes — every Bevel & Bond cutting board includes four non-slip rubber feet pre-installed on the underside for added stability during use. They help keep the board securely in place on smooth countertop surfaces such as granite, quartz, or marble. If a foot ever becomes loose or detached over time, it can typically be reattached with a food-safe adhesive. You can also contact our team for replacement feet if needed.
Can I use it as a serving board?
Absolutely. Our boards are as beautiful as they are functional — perfect for charcuterie spreads, artisan cheeses, and elegant tableside presentation.
Does board thickness matter?
Yes. Thicker cutting boards generally provide greater long-term stability, durability, and knife protection. A well-built end-grain board with substantial thickness feels more secure during prep work and is better suited for years of everyday use.
What size cutting board should I get?
Our 17" × 13" size is designed to offer generous prep space while still fitting comfortably in most kitchens. It provides enough surface area for everyday cooking, meal prep, carving, and serving without overwhelming the countertop.
Is maple a good wood for cutting boards?
Yes. Hard maple is widely regarded as one of the best woods for cutting boards due to its durability, tight grain structure, and knife-friendly surface. It has long been favored in both professional and home kitchens for its balance of performance, longevity, and clean natural appearance.
How do I care for my cutting board?
Wash your board by hand using warm water and mild soap, then dry it thoroughly immediately after cleaning. To maintain the wood’s appearance and long-term performance, regularly condition the surface with a food-safe mineral oil or board balm. Never place a wood cutting board in the dishwasher or leave it soaking in water.
How often should I oil my board?
Oil your board every 3–4 weeks under normal use. A simple visual test: if the wood looks pale or lighter than usual, it's time to oil. New boards may need oiling 2–3 times in the first month to saturate the wood fully. The more you cook, the more frequently you'll need to oil.
What oil should I use?
Use food-safe white mineral oil — it's odorless, tasteless, and will never go rancid. Our Bevel & Bond Board Balm is formulated specifically for cutting boards.
How do I remove odours from my board?
For garlic, onion, or fish odours: scrub the surface with coarse salt and half a lemon, then rinse with warm water and dry immediately. The salt acts as an abrasive and the lemon neutralises odour compounds naturally. For sanitising after raw meat: spray with a 1:1 white vinegar and water solution, let sit 30 seconds, rinse, and dry.
My board is warping — what do I do?
Warping is caused by uneven moisture exposure — one side drying faster than the other. To fix mild warping: lay the board concave-side down on a damp towel for a few hours. This reintroduces moisture to the dry side and allows the board to flatten. Once flat, oil both sides thoroughly and evenly. Always dry and oil both sides — never just the top.
There are small cracks on the surface — is this normal?
Small hairline surface cracks are usually caused by the board drying out between oilings. Treat aggressively: apply 2–3 coats of mineral oil over 24 hours, allowing each coat to absorb fully before adding the next. Most shallow cracks will close up. If the crack runs along a glue line or is structural in nature, this may be covered under your 5-year warranty — email us with a photo.
How do I store the board when not in use?
On its feet is ideal :) The raised feet allow air to circulate underneath and keep the board drying and breathing evenly. If counter or cabinet space is limited, storing it vertically is perfectly fine... just make sure it isn't lying flat against a wall or pressed against another board.
How long does shipping take?
Orders are typically processed and dispatched within 1–2 business days. Standard shipping within the United States generally arrives within 4–7 business days after dispatch. Once your order ships, you’ll receive a tracking confirmation by email.
Do you offer free shipping?
Yes — free standard shipping on all orders over $149.99 within the continental USA. Orders below $149.99 have a flat shipping rate applied at checkout.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition and packaging. To initiate a return, email Jeff@bevelandbond.com with your order number. Refunds are processed within 3–5 business days of receiving the item.
My board arrived damaged — what should I do?
We're sorry to hear that. Please email us within 48 hours of delivery at Jeff@bevelandbond.com with your order number and clear photos of the damage — both the board itself and the packaging. We will ship a replacement at no charge, typically within 3-5 business days. We do not require you to return the damaged item.
Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement, before they enter fulfilment. Email Jeff@bevelandbond.com as soon as possible with your order number. Once the order has been processed by our fulfilment centre, we are unable to intercept it — but you can initiate a free return once it arrives.
Do you ship to Canada or internationally?
Currently our Shopify store ships within the USA only. For Canadian and international customers, our boards are available through Amazon.com which offers various international shipping options depending on your country. Email us at Jeff@bevelandbond.com if you have questions about international availability.
What does the 5-year warranty cover?
Our 5 year warranty covers manufacturing defects including: glue line separation or structural splitting under normal use, delamination of wood layers, and any defects present at the time of delivery. It does not cover damage caused by improper care — specifically dishwasher use, prolonged soaking, use of cooking oils, or exposure to extreme heat.
How do I register my warranty?
Visit bevelandbond.com/pages/warranty and fill in your name, email, order number, and purchase date. The process takes under 30 seconds. You'll receive a confirmation email with your warranty details. We recommend registering within 30 days of receiving your board.
How do I make a warranty claim?
Email Jeff@bevelandbond.com with the subject line "Warranty Claim" and include: your order number, a clear photo of the issue, and a brief description of how it occurred. We will assess the claim and respond within 3 business days. Approved claims result in a free replacement shipped within 5 business days — no need to return the original.
My board split along a glue line — is this covered?
If the board split under normal use conditions (hand washing, air drying, regular oiling), yes — this is a manufacturing defect covered under warranty. Email us a photo and your order number and we'll replace it promptly. If the split occurred after dishwasher use or prolonged soaking, this falls outside warranty coverage, but email us anyway and we'll do our best to help.
I have a care question not answered here — who do I ask?
You can reach us anytime at jeff@bevelandbond.com. Every message is personally reviewed by our team, and we aim to respond with thoughtful, helpful support within 1 business day — including weekends whenever possible.
Does the board come in gift-ready packaging?
Yes — every Bevel & Bond cutting board arrives in premium gift-ready packaging designed to create a memorable unboxing experience. Each board is carefully packaged in a magnetic closure gift box with protective tissue wrapping and a branded care card insert. No additional gift wrapping is required, making it ideal for weddings, housewarmings, holidays, and special occasions.
Can I ship the board directly to the recipient?
Yes — simply enter the recipient’s address as the shipping address during checkout. You can also include a gift message, and your order will arrive gift-ready with no pricing information included inside the package.
Do you offer bulk or corporate gifting?
Yes — we work with companies and individuals on bulk orders of 10+ units for corporate gifting, events, and weddings. Volume pricing is available. Email Jeff@bevelandbond.com.
Why did my cutting board warp?
Wood is a natural material that responds to changes in moisture and humidity. Warping or slight cupping can occur when one side of the board absorbs or releases moisture unevenly — most commonly if the board is left flat while drying after washing.
Bevel & Bond boards are built with substantial thickness and premium end-grain construction to help improve long-term stability, but no real wood cutting board is completely immune to environmental changes. Temperature shifts, humidity, and airflow can all affect the wood over time, including during shipping or seasonal climate changes.
In most cases, minor warping is temporary and can often be corrected with proper conditioning and drying practices. To help prevent movement, always dry the board thoroughly and allow airflow around all sides after cleaning.
Can a warped board be fixed?
Yes — in many cases, minor warping or cupping can be improved over time. Because wood naturally responds to moisture, restoring balance to the board often helps it return closer to its original shape.
A common method is to lightly dampen the dry or concave side of the board, place it with that side facing downward, and apply gentle, even weight on top for 24–72 hours. Once the board has stabilized, re-condition it with a food-safe mineral oil or board balm to help restore moisture balance.
To help prevent future movement, always dry the board thoroughly after washing and allow airflow around all sides during drying and storage.
What's the right way to dry my board after washing?
After washing, clean and dry both sides of the board rather than just the cutting surface. This helps the wood absorb and release moisture more evenly. If the board is very wet, stand it upright briefly to allow excess water to drain before placing it back on its rubber feet to finish drying.
Proper airflow is important for maintaining the board’s stability over time. Avoid leaving a wood cutting board flat on a countertop while drying, as uneven airflow and moisture exposure can contribute to warping or cupping.
Does climate affect warping?
Yes. Because wood naturally responds to changes in humidity and moisture, climate can influence how a cutting board behaves over time. Drier environments and low-humidity conditions may cause wood to lose moisture more quickly, which can make uneven drying or movement more noticeable.
Regular conditioning with a food-safe mineral oil or board balm, along with proper washing and drying habits, helps maintain the board’s moisture balance and long-term stability in any climate.
Still have a question?
Email us — jeff@bevelandbond.com
- we respond personally.
