Refund policy

We want you to love your board... but if it's not the right fit, here's exactly how returns work.

Note: this page covers orders placed directly on bevelandbond.com. If you purchased through Amazon, reach out to Jeff at jeff@bevelandbond.com instead... we'll get you sorted either way, just want to make sure your message lands with the right person.

Return Window

You have 30 days from the delivery date to request a return. Reach out after that window and we'll still do what we can, just email us and we'll take a look.

Non-Defect Returns

(changed your mind, wrong size, ordered as a gift and it's not needed, etc.)

Ship the board back to us and we'll refund you, less a 15% restocking fee.

How it works:

1. Email james@bevelandbond.com with your order number and let us know you'd like to return it.

2. Once it's approved, we'll send you a prepaid return shipping label.

3. Pack the board back up (original box if you still have it, otherwise anything sturdy works) and drop it off. Once it's back with us, we'll process your refund to your original payment method, minus the 15% restocking fee.

Refunds typically show up within 10 business days of us receiving the board.

Board Balm

Board Balm is a consumable, so it can't be returned once delivered. If your tin arrives damaged or you received the wrong item, email us within 30 days of delivery and we'll send a replacement.

Defect or Quality Issues

If something's actually wrong with the board... a crack, a seam separation, anything that points to how it was made... that's not a “return,” that's covered under our 5-Year Warranty. Full refund or replacement, no restocking fee. See our Warranty page for the full details, or just email james@bevelandbond.com with a couple of photos and we'll take it from there.

What We Can't Take Back

Board Balm and other consumable/opened items aren't eligible for return once used, for hygiene reasons. If you have an unused tin you don't want, just let us know... we will figure it out :)

Canada Orders

Same policy applies. Since Canada is a newer market for us, reach out first and we'll walk you through the closest return option for you.

Questions

Bought on our website? Email james@bevelandbond.com.

Bought on Amazon? Email jeff@bevelandbond.com.

Either way, we read every message and we're happy to help find what works best for you.